GOOGLE GEMINI ENTERPRISE — TRACK 5 / 5
Customer Experience on Gemini Enterprise
COMING SOON
The CX track. Build conversational agents in CX Agent Studio, extend them with webhooks, empower human agents with Agent Assist, mine call-centre metrics with CX Insights, and tune Search for production-grade CX.
Google Cloud Premier Partner
The Workshop
Customer Experience on Gemini Enterprise
Mapped directly to Google's "Gemini Enterprise for Customer Experience" learning path (#3180) and its 6 named sub-paths on Google Skills for Partners. For CX teams, contact-centre orgs, and virtual-agent product owners who want to build, deploy, and operate AI-powered customer interactions end-to-end.
- Design conversational flows in CX Agent Studio
- Build multi-agent, multi-modal CX agents (voice, chat, real-time knowledge assist)
- Extend Conversational Agents with 3rd-party tools and webhooks
- Optimise, test, deploy, and DR-plan production-ready CX agents
- Empower human agents in real-time with Agent Assist
- Mine conversation analytics with CX Insights to drive operational efficiency
- Tune Search for CX — schema, re-ranking, boost / bury controls
What You Need Before Day 1
Required
- Laptop with internet access (macOS, Windows, or Linux)
- Foundations track (recommended) or equivalent Gemini Enterprise familiarity
- Working familiarity with a CX / contact-centre product (Genesys, Five9, Zendesk, etc.)
Not Required
- Conversational-AI design experience
- Programming experience
Bring a real CX scenario from your business — we'll prototype it in CX Agent Studio during the workshop.
THE CURRICULUM
What You Will Build
Seven modules across Google's CX sub-paths (#484, #522, #2306, #523, #521, #3684).
CX FOUNDATIONS & ARCHITECTURE
45 MINThe CX product surface — Conversational Agents + Agent Assist + CX Agent Studio + CX Insights + Search. Where CX fits in the broader Gemini Enterprise stack. Conversational AI vs generative AI — the line and the overlap. Multimodal CX (voice, chat, real-time knowledge).
CX AGENT STUDIO FOUNDATIONS
60 MINDesigning conversational flows. Building multi-agent, multi-modal CX agents. Tooling within CX Agent Studio for designers and builders. Testing strategies before customer rollout. Mapped to partner path #522.
CONVERSATIONAL AGENTS — TOOLS & WEBHOOKS
45 MINExtending Conversational Agents with 3rd-party tools. Webhook integration patterns. Cross-system orchestration — calling internal APIs from inside an agent. Authentication patterns for outbound calls. Mapped to partner path #2306.
PRODUCTION-READY CX AGENTS
60 MINOptimisation and load testing. Eval and quality scoring for customer-facing flows. Deployment + disaster recovery strategies. Privacy + data security for customer interactions. Operating security posture for live agents. Mapped to partner path #523.
AGENT ASSIST FOR HUMAN AGENTS
45 MINReal-time knowledge surfacing during live calls and chats. Suggested responses to ease query resolution. Post-call conversation summarisation. Human-in-the-loop empowerment patterns. Mapped to partner path #521.
CX INSIGHTS — CONVERSATION ANALYTICS
45 MINGenerating metrics for conversation analytics. Call-centre operational efficiency KPIs. Turning conversation data into business decisions. Mapped to partner path #484.
SEARCH FOR CX
45 MINSchema configuration for CX-specific data. Re-ranking results for customer-facing queries. Boost / bury controls for content visibility. Tuning search from basic deployment to excellent experience. Mapped to partner path #3684.
Your Instructors
Himal Rajan
Full Stack & AI Developer
"From React frontends to Python AI backends, I've spent my career building full-stack systems that actually ship, RAG pipelines, autonomous agents, and production APIs that handle real traffic. At RocketOne, I teach you the exact engineering decisions that turn an AI prototype into a system your users can depend on."
Specialty
Prem Kumar
AI Architecture Expert
"Anyone can build an AI demo. I teach you how to build the architecture behind systems that scale, because the gap between prototype and production is where most teams get stuck."
Specialty
Clients: Broadcom, Oracle
Naveen Kumar
AI/ML Engineer
"I've built AI systems across Zoho, Virtusa, and now SquareShift, from machine learning pipelines to generative AI applications. At RocketOne, I teach you the practical skills to build AI-powered solutions that work in the real world, not just in notebooks."
Specialty